Our client, Multi Alarm Zrt., has been a leading expert in security since 1991.
The Pécs-based company boasts Hungary's largest response service and the country's only EU-certified remote monitoring center. The company is committed to continuous innovation, as evidenced by the digital customer portal system we developed for them.
The Challenge
The objective was to replace traditional paper-based administration with a fast, transparent, digital platform available 24 hours a day.
The goal was to create an online self-service customer portal that:
- allows customers to manage their contracts and services transparently,
- enables electronic contracting, modification, and cancellation,
- reduces administrative burdens,
- and provides 0–24 access to administration – anywhere, anytime.
The Solution
A custom-built client portal system.
We designed and developed a platform that:
- provides a real-time data connection between Multi Alarm's internal systems (CRM, billing, monitoring software) and the portal,
- via direct database-level synchronization,
- supports digital signatures (e-signature, timestamp), ensuring document management is legally authentic,
- offers a role-based permission system, allowing customers, sales representatives, administrators, and installers to access different functions,
- allows customers to set up additional authorization levels within their own accounts (e.g., for an accountant or regional manager).
The Result
More efficient operations, more satisfied customers.
The introduction of the digital customer portal:
Tens of thousands of customers gained a modern, independent administrative option.
The workload on customer service was significantly reduced.
Administrative processes became faster, more transparent, and more flexible.
Sales representatives and installation partners can also work more efficiently.
Multi Alarm’s operations became even smoother and more efficient thanks to data-driven functioning
The Multi Alarm Customer Portal is digital, secure, and intelligent. It is exactly the kind of system today's users need.
Technologies
- Java (Vaadin)
- PostgreSQL
- FreeMarker
Integrations
- Online bank card payment (SimplePay)
- Knowledge-based chatbot (ChatGPT)
- Converting addresses to GPS coordinates, geocoding (Google Maps)
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Client Testimonial
Throughout the entire project, the Webstar team worked with high professional standards and a proactive, partnership-focused mindset. The customer portal they developed has significantly optimized our operations: by introducing online contracting and self-service data management, they removed a substantial administrative burden from our organization. We experienced a solution-oriented approach throughout development, with structured meetings held on schedule and rapid, commercially sound proposals for every emerging need. This collaboration has resulted in a stable, user-friendly system that measurably supports our customer experience strategy and business goals.
Albert Szenci
Director of Digitalization, Multi Alarm Zrt.
Let’s work together!
Let’s build something great!
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